There could be a few reasons for this: 

  • You are using Edge or Internet Explorer. In this case, this might be a Flash Player issue. Veriff works best with Safari, Google Chrome and Firefox or Opera... if you're into that.  
  • Your browser does not recognize your webcam and microphone or their use might be restricted. Check your browser's settings and grant Veriff access to use the webcam. You can also check the URL bar for a camera icon or your keyboard for physical buttons that could enable the webcam. 
  • You are using an older version of your browser. Update the browser to its latest version and try again. 
  • Try restarting your computer. It may seem like such a basic step, but in some cases, this may just be what your computer needs.