Card Maintenance

Plastic Prepaid Card
Your plastic card will be a MasterCard prepaid card (not a debit or credit card) provided by our card partner Decta Limited.  This card will be issued unde...
Wed, 5 Feb, 2020 at 2:30 PM
Virtual Card
If you are an active internet user or enjoy shopping online, you can choose to have a virtual card instead of a plastic card.  Virtual cards allow you to e...
Tue, 9 Jun, 2020 at 2:53 PM
PIN reset (How do I reset my PIN?)
Unfortunately, you cannot change your PIN, but you can get a PIN reminder via SMS. To receive a PIN reminder, please log in to your TeslaPay account. Fi...
Tue, 15 Oct, 2019 at 4:38 AM
Card Replacement (How do I order a new card?)
If you want to replace your plastic card, please follow the instructions here. If you want to replace your virtual card, please follow the instructions ...
Fri, 15 Nov, 2019 at 3:37 PM
Activating your TeslaPay Card (How do I activate my card?)
When your card arrives, you have to activate it to be able to use our services. First, please log in to your account. Then, find the menu and select Cards...
Tue, 15 Oct, 2019 at 4:39 AM
Using your TeslaPay Card (How and where can I use my TeslaPay Card?)
Once your prepaid card is activated, you can: carry out POS transactions; carry out e-commerce transactions; execute ATM transactions (bearing the Maste...
Thu, 5 Sep, 2019 at 10:34 AM
Order Additional Card
Unfortunately, you are eligible to have only one TeslaPay card. If an additional card is required, please contact us via support@teslapay.eu, and we will re...
Fri, 26 Jul, 2019 at 6:45 PM
Topping up your prepaid or virtual card
Once you have money in your TeslaPay IBAN number, you may top-up your card by selecting: Cards-->Top-up card: Then, select the account from whic...
Thu, 20 Feb, 2020 at 11:15 AM