Card Issues

Card Not Received
If you have not received your card within 14 working days, please contact us via live chat or email us at
Tue, 15 Oct, 2019 at 4:40 AM
Card Swallowed by ATM
If you put your card in an ATM to withdraw money but it gets swallowed, it is important to wait near the ATM: 1. Wait a few minutes. Sometimes, when an A...
Thu, 13 Aug, 2020 at 4:11 PM
Card Not Working / Contactless Payments Not Working
If your card or contactless payments are not working or you are getting any error while trying to use your card, please take a photo of this error or note i...
Tue, 15 Oct, 2019 at 4:41 AM
Card Has Expired / Is Expiring Soon
If your card is expiring soon, we kindly ask you to order a card replacement. To do so please follow these instructions: For a plastic card - click here...
Fri, 15 Nov, 2019 at 3:38 PM
Lost or Stolen Card / Block your card
To report your card was lost or stolen or if you want to block it for any reason, please call +37052499960. This is an automated line for blocking cards. ...
Thu, 13 Aug, 2020 at 4:25 PM
Top-up Failed
If your top-up failed, please check if you have enough money in your TeslaPay account. If not, you can find the instructions on how to add money into your T...
Wed, 19 Feb, 2020 at 3:00 PM