Verification

How do I verify my identity myself?
To start using our services, you will have to verify your identity first. Our self-verification process is available 24/7 and you should be able to v...
Tue, 15 Oct, 2019 at 4:24 AM
Black screen on mobile device when going through verification
In this article, you will find step-by-step instructions on what to do if you see a black screen on your mobile device (iOS & Android) when trying to...
Tue, 15 Oct, 2019 at 4:32 AM
Can I verify my identity by sending you photos via email?
Unfortunately, you can not. For security, privacy, and sometimes even legal reasons, verification has to be done through the verification method provided.
Fri, 26 Jul, 2019 at 12:27 AM
How do I enable my camera on an internet browser?
Here's how to enable your camera on Google Chrome, Mozilla Firefox or Safari browsers: - How do I enable my camera in Google Chrome? 1. Open th...
Tue, 15 Oct, 2019 at 4:32 AM
Why am I redirected straight to the troubleshooting page?
Everything seems fine, but you are redirected straight to the troubleshooting page?  There could be a few reasons for this:  You are using Edge or In...
Fri, 26 Jul, 2019 at 12:40 AM
How to verify myself if my computer has no camera?
If you are using a computer without a camera or microphone, no worries - our system offers you 2 alternative ways to complete the identity verification: ...
Tue, 15 Oct, 2019 at 4:33 AM